Delivery & Returns Information

Shipping is via GLS (Parcel Force) and you will be provided with a tracking number once your order is dispatched.

 

Delivery time is 24-48 hours from dispatch for Southern & Northern Ireland.

Delivery time is 48-72 hours from dispatch for United Kingdom.

Delivery time is 72-144 hours from dispatch for rest of Europe.

 

SOUTHERN & NORTHERN IRELAND SHIPPING COSTS

 

Shipping is €7.00 for orders under €100.

Shipping is FREE for orders Over €100.


UNITED KINGDOM SHIPPING COSTS

 

Shipping is €12.50 for orders under 5 Kg.

Shipping is €14.50 for orders under 10 Kg.

Shipping is €15.50 for orders under 20 Kg.

Shipping is €26.56 for orders under 50 Kg.

Shipping is €60.00 for orders under 100 Kg.

Shipping is €120.00 for orders under 200 Kg.


Europe Zone 1 SHIPPING COSTS

 

Europe Zone 1 Countries are: Austria, Belgium, Denmark, France, Germany, Luxembourg, Netherlands, Switzerland

 

Shipping is €25.00 for orders under 5 Kg.

Shipping is €28.50 for orders under 10 Kg.

Shipping is €32.50 for orders under 20 Kg.

Shipping is €41.50 for orders under 50 Kg.

Shipping is €83.00 for orders under 100 Kg.

Shipping is €166.00 for orders under 200 Kg.


Europe Zone 2 SHIPPING COSTS

 

Europe Zone 2 Countries are: Czech Republic, Hungary, Italy (Mainland Only), Norway, Poland, Portugal (Mainland Only),

Slovenia, Slovakia, Spain(Mainland Only), Sweden, Norway.

 

Shipping is €35.00 for orders under 5 Kg.

Shipping is €38.50 for orders under 10 Kg.

Shipping is €41.90 for orders under 20 Kg.

Shipping is €59.50 for orders under 50 Kg.

Shipping is €121.00 for orders under 100 Kg.

Shipping is €222.00 for orders under 200 Kg.


Returns

Our Returns Policy.

We hope you will be completely satisfied with any product purchased from oldbikes.ie. If you wish to return an item to us, we aim to make it as quick and convenient as possible.

All products (excluding sale items) are protected by a 14 Day Money-back Guarantee which, in accordance with the distance selling regulations, guarantees a full refund or product exchange if the item is returned in an unused/unopened condition, within 14 days of receiving the order.

 

All sale items must be returned within 7 days of receipt. Any sale item received after this will be sent back to the original delivery address.

Note: Any item that is soiled and/or damaged will not be refunded and any returned items will be resent back to the original delivery address.

All items properly returned under this policy are eligible for a refund. If you choose a refund, the full purchase price (delivery excluded) will be credited when oldbikes has received and processed your return.

 

The item must be returned to us unused and in as new condition with all packaging intact.

 

The latest acceptable date for returns is 14 days after you receive your order. Any items received after this date will be sent back to the original delivery address. Please indicate on your delivery note the item(s) you are returning and the reason.

All goods should be returned via an insured, traceable service to:

 

FAO: Returns

High Nellie Bike Company LTD T/A Oldbikes.ie

Killduff

Pallas Green

Co Limerick

Ireland

00353-61381427

Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us. If the error is ours we will then refund postage costs up to a maximum of the postage price you originally paid on your order. Goods returned after the date shown on your delivery note cannot be refunded.


How do I return items?

Goods should be returned via an insured, traceable service to reach us on or before the return date shown (it is advisable to make a note of any tracking numbers in case they are required). All labels and original packaging must be present and the product in the condition you would expect to receive an 'as new product', for us to be able to refund the returned items. Please ensure that the delivery note enclosed with your order is completed and returned with your parcel.

Please make sure goods are securely packaged to avoid damage in transit.

 

I received a damaged/incorrect item?

If you receive a damaged or incorrect item, please notify us immediately by email and we will arrange to have the item picked up by courier.

 

Can I exchange items?

Yes - we will exchange items as long as it is still in 'as new' condition.

Exchanges can take up to 7 days to be processed and once it has been approved, we will send out the replacement item to you free of charge plus the cost of postage (€7).

If we are unable to exchange an item, we will offer a full refund (excluding the original shipping and handling cost)

You may only make an exchange on the same item once.


Refunds

All refunds will be processed in accordance with our returns policy.

We will send you an email letting you know we have received and processed your return.

After you have received the email please allow 7 - 10 business days for the refund to be credited to your account.

If you are returning an item because it is unwanted delivery charge is non refundable.

If the product is returned because it is defective or not the one you ordered will we issue a full refund including the delivery charge after our inspection has taken place.

Please allow up to 2 weeks for refunds to be processed and refunded to your card.

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